Frequently Asked Questions

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Who should use MyBand?

If you’re in a band, you need MyBand. Communication is key to success. The more members you have, the harder it is to keep everyone in the loop. MyBand streamlines administrative tasks by combining your communications, music files, events and inventory management all in one centralized private network. We even give you a public website to promote your band and share your music.

Which plan is for me?

MyBand offers five plans that are designed to suit just about any type of band. The biggest difference between the plans is the number of members and storage. With the exception of the divisions feature in the Encore and Crescendo plans which allows for multiple bands in one account, all other features are identical between the plans.

Impromptu

Impromptu is well suited for small bands with fewer than 10 members. Rock, pop, jazz bands and any kind of cover bands would do well on this plan.

Intermezzo

If you play in a mid-sized band of up to 35 members this is probably the right choice for you. Small marching bands, pipe bands and orchestras are well suited to this plan.

Ensemble

The ensemble plan has all the same features of the Intermezzo plan but allows up to 65 registered members and has double the storage limit. Medium sized marching bands, large pipe bands and orchestras are suited to this plan.

Encore

This plan is designed for large bands that need lots of storage, have up to 100 members and have multiple bands or sections within their organization. Medium sized marching bands, pipe band organizations with multiple grades or feeder bands, large orchestras or music schools, this plan is for you. The divisions feature, unique to Encore & Crescendo, allows you to host multiple bands within one plan with the added feature of sharing content and communications across multiple bands within your organization.

Crescendo

The Crescendo plan is identical to the Encore plan with the ability to customize the number of members and storage.

Similar to Encore, the Crescendo plan is suited for large organizations with multiple bands or sections. This plan has the divisions feature which allows you to host multiple bands within one plan with the added feature of sharing content and communications across multiple bands within your organization.

If you have a very large organization, marching band, drum corp, school or other unique requirements not covered in the other plans this is a good option for you. Please enquire for pricing.

Do you offer a free trial?

Yes, we’re all about “trying before buying.” Sign up and try it out for 30 days free of charge – no credit card required. If you want to continue using MyBand, you can purchase a plan after your free trial ends.

Can I use MyBand on my phone or tablet?

Absolutely! MyBand is a modern web app and is accessible on any computer, phone, or tablet with a modern browser. There’s nothing to download or install – just bookmark your band’s page and you’re good to go.

Can other bands on the MyBand network see my content or communications?

Nope, negative, no way. MyBand is a private network with robust security, which allows you to control who has access to your account. Only active members you grant permissions to have access to your private site.

Can I use MyBand as a public website for my band?

Yes – and this is one of the coolest things about MyBand. Your account comes with a public website in addition to the private network. Members in your private network with publishing permissions can post content to your public website to keep your fans in the loop on the latest news, upcoming events and audio or video recordings.

Can I use MyBand to manage my events?

Yes! With MyBand’s events management system, you can send an RSVP request to members before booking an event to make sure key people are available. With just a few clicks, you can easily view attendance summaries and detailed reports to see who has committed to your events.

Do I have to download anything?

No. MyBand is a web-based application built using HTML5 technologies. Simply bookmark your band’s page and visit it from any of your devices.

What are the technology requirements to use MyBand?

A modern smartphone with a touchscreen (iPhone, Android, Blackberry, Windows Phone), a modern tablet (iPad, Android, Blackberry, Surface) or a desktop/laptop computer with a modern web browser that supports the latest web standards – like the most recent versions of Chrome, Firefox, Safari, or Internet Explorer 10+.

Old and outdated web browsers do not support MyBand.

Who has access to my personal information stored in MyBand?

All the files, communications, inventory and events that you post are only visible to members you grant access to. Any contact information about members saved in member profiles is also only visible to the members you invite to your private network.

We will never sell member contact information or send unsolicited advertising to your members. For more information please see our privacy policy.

Do I have to register to use MyBand?

Yes. MyBand is a private website for the members and entourage of your band. We need to verify who your members are through authentication before allowing them access to your content.

What options do you offer to register on MyBand?

MyBand has several ways for members to register. You can login using your Facebook, Twitter or Google accounts or you can setup an email and password login on MyBand – the choice is up to your members.

Can I control who has access to our content?

Absolutely. When you set up an account on MyBand, you invite members of your band to join. Only members you invite and approve can gain access to your content.

Can I control what members are able to do in MyBand account?

Yes. You assign a security role to every member of your band, which defines their level of access, including whether they can post or read content, manage members, create events, manage inventory or publish content to your public page.

How does billing work?

When you sign up for one of our plans, you will set up a simple payment plan through our website. Every month the fee will be debited from your credit card and a payment receipt emailed to you – it’s a no brainer.

Is my credit card information secure?

We use a service called Stripe to handle all of our credit card transactions. We chose Stripe because they offer the most stringent level of security available in the market called PCI level 1 certification. All your credit card information is stored within their secure servers - we do not keep any credit card information on MyBand servers.

Can I cancel my account?

You can cancel your account at any time, but we’ll be sad to see you go. To avoid being charged for the upcoming month, be sure to cancel before the next billing period.

Do you offer refunds?

No. We offer a free trial so that you have the opportunity to explore MyBand’s features before committing to one of our monthly plans. We also allow you to cancel at any time before the next monthly billing period so you are never committed to more than one month’s fees.

How do you determine how much storage we are using?

When you upload or delete files such as PDFs, audio files or photos, we calculate and update the amount of storage you are using. Regular communications, events and comments are unlimited and do not count towards your storage.

How do you determine the number of members we are using?

Every active member on your MyBand account is counted towards your total members whether they are playing musicians or part of your entourage.

Can I switch my plan at anytime?

Yes. You can upgrade or downgrade at any time. Contact us at support@myband.io if you are considering a change in your plan.

What happens to my content if I cancel my account?

Once you cancel your account, all your content and communications will be deleted from our servers. You will always have the option to download all of your content before deleting your account.

What happens if a member leaves my band?

If a member is no longer part of your organization, you can disable their access to your MyBand account. They will no longer have access to any of your content or receive email notifications from MyBand.

Will you send members promotional material or advertising?

No. We will never use MyBand to send direct marketing or advertising to your members via email. We may on occasion send out communications to notify you of new features or if MyBand will be temporarily unavailable during routine maintenance on our servers.

Where do I go for additional support?

Our team is happy to answer your questions and help you configure MyBand for your organization. Contact us at support@myband.io

What if I have other questions or need help getting started?

We are here to support you. Contact us any time at support@myband.io with your questions, ideas and feedback, or to request any kind of help with MyBand. We recommend following us on Twitter, Google+, YouTube or Facebook to keep track of important updates.

MyBand is accessible on all modern devices and web browsers. Get your band in rhythm now.

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